[solved] Missing QCAD Ebook

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geoharry
Registered Member
Posts: 1
Joined: Fri May 26, 2023 11:37 pm

[solved] Missing QCAD Ebook

Post by geoharry » Sat May 27, 2023 12:14 am

I’m missing an essential part of a 2-part order... i.e., The QCAD Ebook.



On May 21, 2023, I placed Order 275516 for 2 items:

QCAD Professional (download) – €38
The QCAD Ebook – €17
Total – €55


Shortly afterward, I received 3 emails from RibbonSoft:

from RibbonSoft GmbH – Subject: Receipt for order 275516
from RibbonSoft GmbH – Subject: Order / Commande / Bestellung 275516
from RibbonSoft.com Online Shop – Paid Invoice 275516, €55


The 2nd email above provided a link to download both digital products. Clicking the link produced only one result – a large compressed file named qcad-3.28.1-pro-win64.zip.



Unzipping the file produced a list of 13 folders followed by 2 pages of files, none of which suggest any relationship to the missing QCAD Ebook. Most of the unzipped files bear extensions of either ‘bat’ or ‘dll’. Five are ‘txt’ files and 2 are ‘exe’ files, but nowhere is there any sign of the missing Ebook… without which I can make no sense of what I received in the download.



Where is my QCAD Ebook?!



Three emails to [email protected] have gone unanswered. If anyone can suggest a better way to pursue my prblem, please let me know. Thank you.

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Husky
Moderator/Drawing Help/Testing
Posts: 4935
Joined: Wed May 11, 2011 9:25 am
Location: USA

Re: Missing QCAD Ebook

Post by Husky » Sat May 27, 2023 12:40 am

Hi,
geoharry wrote:
Sat May 27, 2023 12:14 am
Shortly afterward, I received 3 emails from RibbonSoft:

from RibbonSoft GmbH – Subject: Receipt for order 275516
from RibbonSoft GmbH – Subject: Order / Commande / Bestellung 275516
from RibbonSoft.com Online Shop – Paid Invoice 275516, €55


The 2nd email above provided a link to download both digital products. Clicking the link produced only one result – a large compressed file named qcad-3.28.1-pro-win64.zip.
The provided download link regarding the order should lead to a download site for all purchased products (software and books). Each product is a standalone zip which needs to be download separately.

Looks your download link / site like this one?

Husky_2023_05_26-01.png
Husky_2023_05_26-01.png (45.7 KiB) Viewed 8330 times

The download link starts with: https://transactions.sendowl.com/orders/...
Work smart, not hard: QCad Pro
Win10/64, QcadPro, QcadCam version: Current.
If a thread is considered as "solved" please change the title of the first post to "[solved] Title..."

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andrew
Site Admin
Posts: 9037
Joined: Fri Mar 30, 2007 6:07 am

Re: Missing QCAD Ebook

Post by andrew » Sat May 27, 2023 8:07 am

Thank you for posting to our forum. This is the most reliable way of contacting us (see below).
geoharry wrote:
Sat May 27, 2023 12:14 am
Three emails to [email protected] have gone unanswered. If anyone can suggest a better way to pursue my prblem, please let me know. Thank you.
We've answered your e-mails. However, our answers very likely ended up in your spam folder or were already wrongly filtered out by your e-mail provider as spam and never delivered. Please check first your spam or bulk mail folder. If you cannot find anything, you might want to contact your provider to find out what they are doing with e-mail they (wrongly) deem to be spam.

We've also forwarded our e-mails in paper form to your postal address since we couldn't contact you. These will arrive in a few days in your mailbox.

Downloading the Software and E-Book

Please visit your download link again. See also the private message we have sent to you on this forum, "Private messages" at the top right.

The correct download for the software installer is under:

- QCAD Professional 3.28.1 for Windows
- QCAD Professional 3.28.1 for Windows 64bit (Installer)

The correct download for the e-book is under:

- E-Book
- The QCAD E-Book (English)

Please download your e-book and then contact your bank to cancel the credit card dispute you have started against us, thank you.

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andrew
Site Admin
Posts: 9037
Joined: Fri Mar 30, 2007 6:07 am

Re: Missing QCAD Ebook

Post by andrew » Fri Jun 30, 2023 11:28 am

Meanwhile, our letter sent to your physical address was returned to us "Not deliverable as addressed".
It looks like both your e-mail address and your physical address are defunct.

Please understand that this concludes our efforts to contact you.

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